LINDA CHINASA UBA
Experienced Professional in Data Analytics, Administration, and Customer Service
Lekki, NG.About
Highly motivated and results-driven professional with a strong foundation in Data Analytics, complemented by extensive experience in executive administration, customer relations, and marketing. Proven ability to optimize operational efficiency, resolve complex issues, and drive client satisfaction across diverse sectors, including banking, oil & gas, and education. Poised to leverage analytical acumen and organizational leadership to contribute to data-driven decision-making and achieve strategic objectives.
Work
Mayfield Global Services
|Customer Service Representative
Lagos, Nigeria, Nigeria
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Summary
Delivered remote customer service excellence, resolving inquiries and complaints while maintaining comprehensive records and contributing to service improvement for educational clients.
Highlights
Resolved customer inquiries and complaints regarding school applications via multiple channels (phone, email, virtual), achieving high satisfaction rates.
Maintained accurate records of customer interactions, transactions, and feedback, contributing to a comprehensive documentation system.
Gathered and analyzed customer feedback to identify service gaps and recommend improvements, enhancing overall customer satisfaction.
Collaborated effectively with internal departments to provide comprehensive solutions for complex customer issues, ensuring timely resolution.
Maintained expert knowledge of educational products, services, and programs, enabling effective and accurate customer assistance.
Petrolex Oil & Gas Limited
|Personal Assistant/Administrative Executive
Lagos, Nigeria, Nigeria
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Summary
Provided comprehensive administrative and executive support to the CEO, managing complex operations, confidential matters, and financial transactions.
Highlights
Managed the CEO's administrative functions, including call screening, appointment scheduling, and client reception, optimizing executive efficiency.
Compiled and maintained a critical client database, enhancing data accessibility and operational effectiveness for the CEO's office.
Handled sensitive and confidential information, including personal effects and company materials, maintaining discretion and trust.
Prepared weekly office budgets and managed foreign currency transfers, ensuring financial accuracy and supporting company operations.
Composed professional correspondence and maintained organized records, improving communication flow and document retrieval.
Wema Bank Plc
|Customer Service/Marketing Executive
Lagos, Nigeria, Nigeria
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Summary
Led customer service and marketing initiatives, driving client satisfaction and exceeding sales targets for banking products.
Highlights
Exceeded individual deposit targets by consistently achieving and surpassing established goals, contributing to overall branch revenue.
Managed customer order fulfillment and query resolution, ensuring maximum client satisfaction and efficient service delivery.
Initiated and managed new account openings, streamlining processes for customer onboarding.
Developed and executed weekly and monthly marketing reports, identifying target audiences and enhancing product awareness for banking services.
Created awareness and promoted various bank products, contributing to increased customer engagement and market penetration.
National Youth Service Corp
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Summary
Managed financial transactions and customer service, ensuring accuracy and resolving issues for clients.
Highlights
Processed daily cash receipts and payments for customers, maintaining accurate financial records.
Addressed and resolved customer complaints related to transactions, improving client satisfaction and trust.
Ensured proper posting and reconciliation of daily vouchers, upholding financial integrity and compliance.
Volunteer
Schlumberger Spouse Association (SSA)
|Association Secretary
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Summary
Provided dedicated secretarial support and administrative assistance to the Schlumberger Spouse Association in Angola, fostering community engagement.
Highlights
Managed administrative tasks, ensuring efficient operation and support for association activities.
Facilitated communication within the association, contributing to effective member engagement.
Assisted with event coordination and record-keeping, supporting the association's community initiatives.
Education
Romania - American University
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MSc.
Computer Science for Business
OneCampus Academy, USA(Remote)
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Professional Program
Data Analytics
Lagos State University (LASU)
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PGD
Business Administration
Nnamdi Azikiwe University (UNIZIK)
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B.sc
Computer Science
Iponri Estate High School
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Senior Secondary Certificate
General Studies
Hope Children School
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First School Leaving Certificate
General Studies
Skills
Communication & Interpersonal Relations
Customer Communication, Stakeholder Engagement, Client Relations, Active Listening, Conflict Resolution.
Organizational & Managerial Skills
Office Administration, Records Management, Scheduling, Process Improvement, Executive Support, Database Management.
Design & Planning Skills
Strategic Planning, Budget Preparation, Project Coordination, Marketing Strategy Development.
Guidance & Counseling Skills
Customer Support, Problem Solving, Information Provision, Client Advocacy.
Data Analytics
Data Analysis, Data Interpretation, Reporting, Feedback Analysis, Quantitative Analysis.
Computer Science
Technical Proficiency, System Knowledge, Software Applications.
Financial Administration
Budget Management, Financial Transactions, Foreign Exchange, Account Management, Reconciliation.
Customer Service
Complaint Resolution, Inquiry Handling, Client Satisfaction, Service Delivery, Remote Support.
Marketing & Sales
Product Promotion, Target Audience Identification, Market Awareness, Sales Targets, Campaign Reporting.